BOSCH SHX9PCM5N Benchmark Series Dishwasher

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Dishwasher  

SHX9PCM5N  

[en-us] Use and Care Manual  

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General	Details
Name	BOSCH SHX9PCM5N Benchmark Series Dishwasher
Make	Bosch
Language	English
Filetype	PDF (Download)
File size	2.49 MB

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• ALL DISHWASHER INSTRUCTIONS & USER MANUALS
• Bosch

BOSCH SHX9PCM5N Benchmark Series Dishwasher Overview

Summary of Contents

• Page 1: Dishwasher Use and care manual
• Page 2: IMPORTANT SAFETY INSTRUCTIONS Safety definitions General information Intended use Restrictive use Grounding instructions Safe use Risk to children State of California Proposition 65 Warning Preventing material damage Environmental protection and energy-saving
• Page 3: Customer service Model number (E-Nr.), production number (FD) and consecutive numbering (Z-Nr.) Technical specifications Information regarding free and open source software Statement of limited product warranty What this warranty covers & who it applies to How long the warranty lasts Extended warranty Repair/replace as your exclusive remedy Out of warranty product
• Page 4: IMPORTANT SAFETY INSTRUCTIONS Do not use harsh chemicals such as bleach-based products to clean your dishwasher. Under certain conditions, hydrogen gas may be produced in a hot water system that has not been used for two weeks or more. Before using a dishwasher that is connected to a hot water system that has been unused for two weeks or longer, turn on all hot water faucets and let the water flow from each for several minutes. Always use caution when opening the door during or following a wash cycle as hot water or steam may escape. To avoid floor damage and possible mold growth, do not allow wet areas to remain around or under the dishwasher. Only use the appliance in enclosed residential space according to the installation manual. Never expose the appliance to intense heat or humidity. The blow opening of the Zeolith container becomes hot and can cause burns. Do not allow children to play in or on the dishwasher. Do not operate your dishwasher unless all enclosure panels are in place.
• Page 5: Preventing material damage The appliance features a Zeolith container. Zeolith drying lets you save energy. Zeolite is a mineral that can store moisture and energy and then release them again. During the drying phase, moisture from the interior of the dishwasher is stored in the mineral and heat is released. Harsh chemicals such as bleach-based products can damage your dishwasher. Do not use harsh chemicals such as bleach-based products to clean your dishwasher. When the program ends, let the appliance cool down a bit before opening the door. Protect against freezing to avoid possible damage to the fill valve. To make sure that any special salt that escapes is washed out of the tub, add the special salt to the dispenser for special salt immediately before the program starts. The AquaSensor is an optical measuring device which measures the turbidity of the washing water. The sensors adjust the cycle sequence and strength in the Auto cycles depending on the level and type of soiling.
• Page 6: Familiarizing yourself with your appliance Appliance Detergent dispenser Add detergent to the detergent dispenser. Lower rack Dispenser for special salt Add special salt to the dispenser for special salt. Depending on the appliance specifications
• Page 7: Familiarizing yourself with your appliance The lower spray arm washes the dishware in the lower rack. If the dishware has not been washed properly, clean the spray arms. During the wash cycle, detergent tabs automatically drop out of the detergent dispenser into the tab collecting tray. The upper spray arm washes the dishware in the upper rack. The intake opening is required for Zeolith drying. Rinse aid is added to the dispenser for rinse aid. You will need the rating plate data to contact customer service. You can use the control panel to configure all functions of your appliance and to obtain information about the operating status.
• Page 8: Familiarizing yourself with your appliance If you press for approx. 3 seconds, you can open the basic settings. Switching on the appliance Switching off the appliance Terminating the wash cycle Cycles Rinse aid refill indicator WLAN display Starting the wash cycle The display shows information about the remaining run time or basic settings.
• Page 9: Dishwasher cycles overview includes different cycles available on your dishwasher. The running time may vary depending on the cycle selected, water temperature, quantity of dishware, level of dirt, and options selected. Consumption values relate to normal conditions and a water hardness of 16 - 20 °E. Heavy cycle is for washing pots, pans, non-fragile dishware, and silverware, removing stubborn burned or dried-on food remnants. Auto cycle is sensor-controlled, optimized depending on the soiling of the rinse water, for cleaning mixed dishware and silverware. Normal cycle is recommended for daily use to wash a full load of normally soiled dishes. Energy Guide label is based on the Normal soil sensing cycle without rinse aid. Favorite function allows saving a combination of a cycle and an option via the Home Connect app or on the appliance. The displayed cycle time indicates an average value. Different influencing factors such as water temperature or pipe pressure may result in deviations.
• Page 10: When programs have been downloaded to the appliance, the name of the program will be displayed in the app. This intensive cleaning may increase water and energy consumption. You can use the Home Connect app to download additional cycles and options and save them. The lower spray arm provides intensive cleaning for dishware in the back of the lower rack. Place dirty, hard to clean dishware in the back of the lower rack, e.g. casserole dishes, pots and pans. To reset the cycle, either use the Home Connect app or reset your appliance back to the factory settings. Using the Home Connect app, customize the 4 zones and the cleaning intensity level. Crystal Dry technology thoroughly dries dishes and plastics such as baby bottles and food storage containers. Only sanitizing cycles have been designed to meet the requirements for soil removal and sanitation efficacy. Continuous use of the sanitize option improves the hygiene status.
• Page 11: Features Raise or lower the rack evenly to the right level. Upper rack Arrange cups, glasses, and small tableware items in the top rack. Check that the rack is level on both sides. Release the levers. The rack clicks into position. You can adjust the height of the upper rack to make room for larger items. Lower rack To wash large items in the racks, adjust the shelf height of the upper rack. Arrange pans and plates in the lower rack. Silverware basket Arrange the silverware in the silverware basket, ensuring that the items are not nestled together and with the sharp points down.
• Page 12: Features To fold down a side shelf, push the lever forward and fold down the side shelf. To fold down the front tines, push the lever forward and fold down the folding tines. Arrange silverware in the silverware drawer. Arrange silverware with the points and sharp edges down. You can reorganize the silverware drawer to make more space for longer or wider utensils. If you want to return the cutlery tray to its original position, fold the side shelf upward until it clicks into position. Reorganizing the silverware drawer provides more space for longer or wider cutlery items.
• Page 13: Features You can fold the tines down to arrange pans, bowls, and glasses better. Use the cup shelf and the space underneath for small cups and glasses or for large items of silverware. If you do not need the tines, fold them down by pushing the lever forward. To use the tines again, fold them back up; the tines click into position. Use the flip tines to position dishware securely, e.g. plates. Set the racks at the right height. Appliance height is 34 with silverware basket. Upper rack settings include 24 cm / 9.5, 26.5 cm / 10.5, and 29 cm / 11.5. Lower rack settings include 33 cm / 13, 30.5 cm / 12, and 28 cm / 11. Appliance height is 34 with silverware drawer.
• Page 14: Before using for the first time, it is recommended to operate the appliance without dishware to remove any marks from water or other residues. You will need to configure the settings before the first use or after a factory reset. You can change these settings and other basic settings at any time. Connect your appliance to a mobile device for convenient settings adjustments using the Home Connect® app. Hard water leaves limescale on dishware and can block parts of the appliance. To ensure good dishwashing results, treat the water with special salt and the water softening system if the hardness is above 9 °E. You can find an overview of the water hardness values that can be selected. Set the water hardness determined on your appliance. With a water hardness of 0 - 8 °E, you can dispense with special salt for dishwashers and switch off the water softening system. To store the settings, press the button for 3 seconds.
• Page 15: Rinse aid system Salt replacement substances can generally only be used up to a water hardness of 26 °E without adding special salt. You can use special dishwasher salt to soften the water. If the salt refill indicator lights up, add special dishwasher salt to the dispenser just before the cycle starts. The amount of special dishwasher salt required depends on the water hardness. The water softening system is switched off and the salt refill indicator is deactivated. Detergent may damage the water softening system. Only fill the dispenser of the water softening system with special dishwasher salt. For optimum drying results, use rinse aid. Only use rinse aid intended for household dishwashers. If the rinse aid refill indicator lights up, fill the dispenser with rinse aid.
• Page 16: Add rinse aid up to the max mark. Only use detergents that are made for dishwashers, either basic or combination detergents. For the best washing and drying results, use a separate detergent, then add special salt and rinse aid separately. Modern, powerful detergents mainly use a low-alkaline formulation with enzymes. If rinse aid spills out, remove it from the tub. Tabs are perfect for all cleaning functions and do not need to be measured out. Powder detergent is recommended for shorter cycles. Liquid detergent works faster and is recommended for shorter cycles without a pre-rinse. Do not use a detergent which is not designated for dishwasher use or contains chlorine. Liquid hand soap can cause increased frothing and damage the appliance.
• Page 17: Dishware Close the lid of the detergent dispenser. Follow the instructions on detergents in everyday use. Detergents marked as ecological generally contain lower levels of active agents or none at all. Adjust the rinse aid and the water softening system settings in accordance with the detergent in use. Combination detergents with salt replacement substances can only be used up to a certain water hardness without adding special salt. You will have better results using a separate rinse aid. To prevent sticking, only touch detergents in a water-soluble pouch with dry hands. The detergent dispenser will open automatically at the optimum time during the cycle. This dishwasher provides the optimum cleaning performance without the use of a prewash detergent. Only wash dishware that is suitable for dishwashers.
• Page 18: Dishware For better washing and drying results, position items with curves or recesses at an angle so water can run off. Use a detergent labeled as gentle to dishes. Highly caustic alkaline or highly acidic cleaning solutions are not safe to use. Remove large remnants of food from dishware. To save resources, do not pre-rinse dishware under running water. Arrange dishware correctly to optimize the dishwashing result and prevent damage to both dishware and the appliance. Avoid loading the dishwasher with paper products, plastic bags, packing materials, or anything other than normal, dishwasher safe dishware and kitchenware. Using the appliance allows you to save energy and water compared to doing dishes by hand. To save energy and water, load the machine with the number of place settings specified. Position containers with the openings facing down so no water can collect in them. After the cycle has ended, take glassware and silverware out of the appliance without delay.
• Page 19: Dishware Removing dishware Dishes can be very hot immediately after the cycle ends. Open the door slightly and allow dishes to cool for a few minutes before unloading. To prevent water dripping onto dishware, unload it starting at the bottom and working up. Check the washing tank and accessories for soiling and clean if necessary. Recommended loading patterns. 16 place settings. Additional loading patterns for 10 place settings.
• Page 20: Basic operation includes setting options to complete the chosen wash program. The available options depend on the selected program. You can delay the start of the wash cycle via the Home Connect® app. The wash cycle has ended when the display shows 00h:00m. Your dishwasher has a built-in feature to help prevent unintentional operation, especially by children. To save energy, the appliance switches off automatically 10 minutes after the end of the wash cycle. Unintentional operation is activated by pressing Start, setting Delay time, or opening the door during a wash cycle. This feature cannot be deactivated and allows you to interrupt the wash cycle. The buttons on the appliance are touch sensitive and only require a quick, gentle touch. To end a cycle early, you need to cancel it first. To adjust the wash cycle to the soiling level of the dishware, select a suitable program.
• Page 21: Basic operation Switching off the appliance To avoid risk of injury, always use caution when opening the door during or following a wash cycle as hot water or steam may escape. Do not fully open the door until water noises have stopped and steam has subsided. Please note the information on preventing material damage. Press On/Off.
• Page 22: Basic settings allow you to configure your appliance to meet your needs. The basic settings depend on the features of your appliance. Water hardness can be set from H:00 to H:07 to adjust the water softening system. Rinse aid amount can be set from r:00 to r:06, with r:00 switching the system off. The water sensor can be adjusted for identifying soiling, with settings from SE:00 to SE:02. Extra Dry setting increases temperature during the final rinse for better drying results, but is not suitable for delicate items. EmotionLight has three settings for interior lighting: off (EL:00), manual activation (EL:01), and automatic activation when the door opens (EL:02). TimeLight can be switched on or off, projecting status information onto the floor during the wash cycle. Factory settings may vary according to model.
• Page 23: Home Connect® Basic setting Set a default cycle for when the appliance is switched on. With the setting SP:00, the last cycle selected and the last additional function selected are set by default when the appliance is switched on. With the setting SP:01, the standard cycle is set by default when the appliance is switched on. Adjusting the signal volume. Level SL:00 switches the signal tone off. Switch the wireless network connection on or off. The basic setting is not available until you have connected the appliance with the Home Connect® app. Restore changed settings to the factory settings. Connect your appliance to a mobile device. The Home Connect® services are not available in every country.
• Page 24: Home Connect® To be able to use Home Connect®, you must first set up the connection to the WLAN home network (Wi-Fi) and to the Home Connect® app. Open the Home Connect® app and scan the QR code. The Home Connect® app guides you through the entire registration process. Follow the instructions in the Home Connect® app to implement the settings. Consult the Home Connect® documents supplied. Note the safety information in this instruction manual and ensure that it is observed when operating the appliance using the Home Connect® app. You can find the Home Connect® settings in the basic settings for your appliance. Install the Home Connect® app on your mobile device. You can use the Home Connect® app to start the appliance with your mobile device. The appliance is connected to your WLAN home network.
• Page 25: Cleaning and maintenance Start the program without dishware. Remote diagnostics allows customer service to access your appliance if connected to the Home Connect® server. Only use suitable cleaning agents to clean your appliance. Follow tips on appliance care to ensure proper functioning. Regularly wipe the door seals, front of the dishwasher, and control panel with a damp cloth. You can update the software of your appliance for optimization and troubleshooting. Leave the door slightly ajar if the appliance is not going to be used for a while to prevent unpleasant odors. The filter system removes coarse soiling from the dishwashing cycle. Check the filters for residue after each wash to maintain efficiency. Using detergents containing chlorine may harm health; never use them.
• Page 26: Cleaning and maintenance Turn the coarse filter counterclockwise and remove the filter system. Make sure that no foreign objects fall into the sump. Insert the filter system into the appliance and turn the coarse filter clockwise. Make sure that the arrow markings match up. The spray arm will automatically return to the correct position when starting. Pull down the micro filter to remove. Limescale and debris in the dishwashing water may block the nozzles and bearings on the spray arms. Clean the spray arms regularly. Unscrew the upper spray arm and pull down to remove. Clean the filter elements under running water.
• Page 27: Cleaning and maintenance Check that the lower spray arm is at the 6 o'clock position. Hold the spray arm in the center and lift straight up to remove. Check the outlet nozzles on the spray arms for blockages under running water and remove any foreign objects. Reinsert the lower spray arm by first setting it in the 6 o'clock position, then push down until it clicks. Insert the upper spray arm and screw firmly in place.
• Page 28: Troubleshooting You can eliminate minor issues on your appliance yourself. Please read the information on eliminating issues before contacting Customer Service. This may avoid unnecessary repair costs. E:20-60 lights up alternately. Appliance has detected that the heating element is calcified. Descale the appliance. Operate the appliance with the water softening system. E:21-30 lights up alternately. Intake opening of Zeolith container is covered by items of dishware. Rearrange the dishware in the appliance so the intake opening of the Zeolith container is no longer obstructed. Water protection system is activated. Turn off the water faucet. Call customer service. E:32-00 lights up alternately or indicator for water supply lights up. Inlet hose is kinked. Install the inlet hose without kinks. Water faucet is clogged or calcified. The flow rate must be at least 10 l/min when the water supply is open. Filters in the water connection of the supply or AquaStop hose are blocked. Switch off the appliance. Pull out the power cord plug. Turn off the water faucet. Unscrew the water connection. Remove the filter from the supply hose. Clean the filter. Reinsert the filter in the supply hose. Check the water connection for leaks. Restore the power supply. Switch the appliance on. E:34-00 lights up alternately. Water is continuously running into the appliance. Turn off the water faucet. Call customer service.
• Page 29: Troubleshooting E:61-02 lights up alternately. Not an appliance error. The drain pump cover is loose or a foreign object is blocking the pump. Secure the cover of the drain pump so it clicks into place or clean the drain pump. E:61-03 lights up alternately. Water is not draining. Not an appliance error. Garbage disposal is still plugged or the drain hose is kinked. Check that the garbage disposal plug is removed and that the drain hose is not kinked. Not an appliance error. High loop is missing and/or debris flushed back into drain hose and blocked it. Be sure there is a high loop in the drain hose and that no debris has flushed back into the hose. E:61-60 lights up alternately. E:90-01 lights up alternately. There is a technical error. Contact the after-sales service. Power voltage is too low. There is no problem with the appliance. Call an electrician. Have the power voltage and electrical installation checked by an electrician.
• Page 30: Troubleshooting E:92-10 lights up alternately. Spray arm rotation of the lower spray arm is blocked. Arrange the dishware so that it does not obstruct spray arm rotation of the lower spray arm. Lower spray arm is not correctly fitted. Fit the lower spray arm correctly. E:92-40 lights up alternately. Filters are soiled or blocked. Clean the filters. A different error code appears in the display window. There is a technical issue. Contact customer service and give the error code. Dishware is not dry. No rinse aid used or dosage set too low. Add rinse aid and set the amount of rinse aid to be dispensed.
• Page 31: Troubleshooting Dishware is not dry. Position dishware at an angle where possible. Use rinse aid to improve drying performance. Activate Extra Dry/intensive drying. Wait until the program ends before removing dishware. Use a name-brand rinse aid. Silverware is not dry. Arrange silverware individually where possible. Avoid points of contact. Appliance interior still wet after wash cycle. Not an error; condensation drying creates water droplets in the tub. Food remnants on dishware. Arrange dishware with sufficient space in between. Clean the spray arms and filters. Insert the filters properly and twist them into place. Select a more intensive wash program if needed.
• Page 32: Troubleshooting Food remnants on dishware may be caused by the sensitivity of the sensors. Tall narrow containers in corner areas are not rinsed out adequately if positioned at too great an angle. The upper rack on the right and left should be set to the same height. Detergent residue can occur if the lid of the detergent dispenser is blocked by dishware. Items of dishware should not block the dispenser lid or be placed in the tab collecting tray. If detergent tabs are used in a quick cycle, there may not be enough time for them to dissolve. Water spots on plastic parts are due to droplet formation and can be minimized by selecting a more intensive program. Wipeable or water-soluble coatings may leave detergent residue that cannot be removed with chemicals. Adjusting the water softening system may be necessary if white coating is deposited inside the appliance. The special salt dispenser should be screwed tight to prevent issues with detergent residue.
• Page 33: Troubleshooting There are stubborn white coatings on the dishware, inside the appliance or on the door. Too little detergent is being used. Selected wash cycle is too light. Tea residue or lipstick marks on dishware. Dishwashing temperature is too low. There are colored coatings inside the appliance or on stainless steel dishware that are difficult or impossible to remove. The formation of films is due to ingredients of food remnants and tap water. Plastic parts inside the appliance may become discolored over the life of the dishwasher. There are removable streaks on glasses, glassware with a metallic appearance and silverware. Amount of rinse aid to be dispensed is set too high.
• Page 34: Troubleshooting There are removable streaks on glasses, glassware with a metallic appearance, and silverware. No rinse aid has been added. Add rinse aid. There is detergent residue in the final rinse. Lid of detergent dispenser is blocked by dishware and will not open fully. Items of dishware are blocking the dispenser lid. Dishware has been precleaned too intensively. Irreversible clouding of glassware. Glasses are not dishwasher-proof, only suitable for dishwashers. Detergent residue is present in the detergent dispenser or the tab collecting tray. Connection to home network is not established. Special salt refill indicator lights up.
• Page 35: Troubleshooting Refill indicator for special salt does not light up. Set the water softening system. Refill indicator for rinse aid lights up. Add rinse aid and set the amount of rinse aid to be dispensed. Refill indicator for rinse aid does not light up. Set the amount of rinse aid. All LEDs light up or flash. Electronics have detected a fault; press the main switch button to reset. UP appears on the display. A software update is available; press the remote start button to install. Water is left in the appliance at the end of the program. Clean the filters and drain pump. Appliance cannot be switched on or operated. Wait until the software update has finished. Appliance functions have failed. Pull out the power cord plug or switch off the breaker, then reconnect. Appliance does not start. Check the relevant breaker and ensure the power cord is properly inserted. Appliance door is not closed properly. Close the appliance door.
• Page 36: Troubleshooting Wash cycle starts up automatically. You did not wait until the cycle ended. Appliance stops during the cycle or cuts out. Appliance door is not closed properly. Power and/or water supply has been interrupted. Check the power supply and water supply. Upper rack is pressing against inner door and preventing appliance door from being closed securely. Arrange the dishware so that no parts project beyond the rack. Appliance door cannot be closed. Door lock has been activated. Lid on the detergent dispenser cannot be closed. Detergent dispenser or lid are blocked by sticky detergent residue. Filling valves making knocking noises. Caused by the domestic installation. Noise level varies depending on what kind of dishes are loaded and where they are placed. Spray arm is striking dishes. Arrange dishware so the spray arms do not strike dishware. Large food remnants or foreign objects can block the drain pump. The drain pump must be cleaned if the dishwashing water no longer drains properly.
• Page 37: Transportation, storage and disposal Preparing your unit for vacation Before leaving for vacation during warmer weather, turn off the main valve and the water supply at the nearest point to the dishwasher. If your dishwasher will be unused for an extended period in freezing temperatures, have it winterized by an authorized service provider. Transporting the appliance To avoid damage, empty the dishwasher before transporting. Always transport the dishwasher upright to prevent residual water from damaging the appliance. Disposal of your old appliance Environmentally sound disposal allows valuable raw materials to be recycled. Unplug the appliance from the power outlet before disposal. Cut the power cord and remove the door upon discarding the appliance. Check your local area for large appliance recycling programs.
• Page 38: Customer Service With any warranty repair, we will ensure your appliance is repaired by an authorized service provider using genuine replacement parts. Detailed information on the warranty period and terms of warranty can be found in the Statement of Limited Product Warranty. If you contact Customer Service, you will need the model number (E-Nr.), the production number (FD), and the consecutive numbering (Z-Nr.) of your appliance. You can find the model number (E-Nr.), the production number (FD), and the consecutive numbering (Z-Nr.) on the appliance's rating plate. The rating plate is located inside the appliance door. Making a note of your appliance's details and the Customer Service telephone number will enable you to find them again quickly.
• Page 39: Technical specifications include weight, voltage, power rating, and fuse details. The maximum weight is 60 kg/132 lbs, with a power rating of 1440 W and a fuse of 12 A. Water pressure ranges from a minimum of 7.25 psi to a maximum of 145 psi. The inlet rate is at least 2.6 gal/min, and the maximum hot water temperature is 140 °F (60 °C). The load capacity is 16 place settings. Information regarding free and open source software is included, stating that the product contains licensed software components. The warranty covers defects in materials and workmanship for 365 days from the original delivery date. Cosmetic defects are covered for 30 days, excluding slight color variations. The limited warranty applies only to the Bosch appliance purchased for normal household use. An extended warranty of 5 years is available for electronics, covering defects in microprocessors or printed circuit boards.
• Page 40: Statement of limited product warranty 5 year limited warranty on dish racks: BSH will replace the upper or lower dish rack if the rack proves defective in materials or workmanship. Lifetime warranty against stainless steel rust through: BSH will repair or replace your dishwasher if the inner liner should rust through. BSH will repair or replace the stainless steel door if the door should rust through. Bosch is under no obligation to provide concessions once this warranty has expired. During this warranty period, Bosch will repair your product without charge if it proves to have been manufactured with a defect. Bosch will replace your product if reasonable attempts to repair it have been made without success. Bosch's sole liability is to repair manufacturer-defective product only, using an authorized service provider. The warranty coverage excludes all defects or damage that are not the direct fault of Bosch. The warranty does not cover use of the product in anything other than its normal, customary and intended manner. Bosch will not have any liability for damage to surrounding property or for products with altered serial numbers.
• Page 41: Register your appliance to enjoy customized benefits. Simply create a MyBosch account, then register your appliance. You'll find a variety of customized information in MyBosch such as discounts for filters, cleaners, accessories & parts. Easy access to manuals & appliance specifications. Easy access to parts lists. Customized offer for the Bosch Appliance Service Plan (sent by mail after appliance registration). No matter what, no matter when: Bosch is here to support you. We’re here to assist with usage instructions, cleaning tips, accessories & parts, troubleshooting, and repairs. Find online resources such as FAQs, how-to-videos, manuals, warranties and authorized Bosch services. Please have your Model Number (E-Nr) ready when contacting us.