IKEA FROSLUNDA Dishwasher
10
ENGLISH
What will IKEA do to correct the problem?
• The use of the appliance in a non-
domestic environment i.e. professional
use.
IKEA appointed Service Provider will examine
the product and decide, at its sole discretion,
if it is covered under this guarantee. If
considered covered, IKEA Service Provider
or its authorized service partner through
its own service operations, will then, at its
sole discretion, either repair the defective
product or replace it with the same or a
comparable product.
• Transportation damages. If a customer
transports the product to their home or
other address, IKEA is not liable for any
damage that may occur during transport.
However, if IKEA delivers the product to
the customer's delivery address, then
damage to the product that occurs
during this delivery will be covered by this
guarantee.
• Cost for carrying out the initial installation
of the IKEA appliance. However, if an
IKEA service provider or its authorized
service partner repairs or replaces
the appliance under the terms of this
guarantee, the service provider or its
authorized service partner will re-install
the repairedappliance or install the
replacement, if necessary.
What is not covered under this
guarantee?
• Normal wear and tear.
• Deliberate or negligent damage, damage
caused by failure to observe operating
instructions, incorrect installation or by
connection to the wrong voltage, damage
caused by chemical or electro-chemical
reaction, rust, corrosion or water damage
including but not limited to damage
caused by excessive lime in the water
supply, damage caused by abnormal
environmental conditions.
This restriction do not apply to fault-free
work carried out by a qualified specialist
using our original parts in order to adapt
the appliance to the technical safety
specifications of another EU country.
• Consumable parts including batteries and
lamps.
• Non-functional and decorative parts which
do not affect normal use of the appliance,
including any scratches and possible color
differences.
• Accidental damage caused by foreign
objects or substances and cleaning or
unblocking of filters, drainage systems or
soap drawers.
How country law applies
The IKEA guarantee gives you specific
legal rights, which covers or exceed local
demands. However these conditions do not
limit in any way consumer rights described
in the local legislation.
Area of validity
• Damage to the following parts: ceramic
glass, accessories, crockery and cutlery
baskets, feed and drainage pipes, seals,
lamps and lamp covers, screens, knobs,
casings and parts of casings. Unless such
damages can be proved to have been
caused by production faults.
For appliances which are purchased in
one EU country and taken to another EU
country, the services will be provided in
the framework of the guarantee conditions
normal in the new country.
An obligation to carry out services in the
framework of the guarantee exists only if
the appliance complies and is installed in
accordance with:
• Cases where no fault could be found
during a technician's visit.
• Repairs not carried out by our appointed
service providers and/or an authorized
service contractual partner or where
non-original parts have been used.
• Repairs caused by installation which is
faulty or not according to specification.
• the technical specifications of the country
in which the guarantee claim is made;
• the Assembly Instructions and User
Manual Safety Information.
ENGLISH
11
The dedicated After Sales Service for IKEA
appliances:
SAVE THE SALES RECEIPT! It is your
proof of purchase and required for the
guarantee to apply. Note that the receipt
reports also the IKEA article name and
number (8 digit code) for each of the
appliances you have purchased.
Please do not hesitate to contact IKEA After
Sales Service to:
1. make a service request under this
guarantee;
2. ask for clarification on installation of
the IKEA appliance in the dedicated
IKEA kitchen furniture. The service won’t
provide clarifications related to:
• the overall IKEA kitchen installation;
• connections to electricity (if machine
comes without plug and cable), to
water and to gas since they have to
be executed by an authorized service
engineer.
Do you need extra help?
For any additional questions not related
to After Sales of your appliances, please
contact our nearest IKEA store call centre.
We recommend you read the appliance
documentation carefully before contacting
us.
3. ask for clarification on user manual
contents and specifications of the IKEA
appliance.
To ensure that we provide you with the
best assistance, please read carefully the
Assembly Instructions and/or the User
Manual section of this booklet before
contacting us.
How to reach us if you need our service
Please refer to the last page of this manual
for the full list of IKEA appointed contacts
and relative national phone numbers.
In order to provide you with a quicker
service, we recommend that you use
the specific phone numbers listed at
the end of this manual. Always refer
to the numbers listed in the booklet
of the specific appliance you need an
assistance for. Before calling us, assure
that you have to hand the IKEA article
number (8 digit code) and the Serial
Number (8 digit code that can be found
on the rating plate) for the appliance of
which you need our assistance.
| General | Details |
|---|---|
| Name | IKEA FROSLUNDA Dishwasher |
| Make | Ikea |
| Language | English |
| Filetype | PDF (Download) |
| File size | 2.59 MB |
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